Privacy statement

Count-IT B.V., registered with the Dutch Chamber of Commerce under number 95904700 and established at Produktieweg 1, 6045 JC Roermond, develops and supplies software for point of sale, inventory management, purchasing, orders, invoicing, CRM, a B2B ordering portal and reporting, and can also supply the associated hardware. This privacy statement explains which personal data we process, why we process it, how long we retain it and which rights you have. Count-IT B.V. complies with the General Data Protection Regulation (GDPR) and other European privacy laws and regulations.

Who is responsible?

Count-IT B.V. is the controller for the processing activities described in this statement. If you have questions about privacy, please contact privacy@count-it.eu. The officer responsible for personal data is Dave Claessens.

If you use Count-IT software as a business customer, we process the data you enter in the software, such as data about your own customers, on your instructions. In that case, you are the controller and Count-IT B.V. is the processor. The relevant arrangements are set out in the data processing agreement.

Visitors to our website

Our website has been designed to process as little personal data as possible. We do not place advertising or tracking cookies, use third-party analytics services such as Google Analytics, or load fonts, videos or scripts from other parties.

Visitor statistics without cookies. To understand which pages are viewed, we record the following for each page visit: the page visited, the website from which you arrived (domain name only), any campaign codes in the link (UTM), the device type (computer, tablet or phone) and the browser family. To count unique visitors per day, we generate an encrypted code from your IP address and browser data that changes every day. We do not store your IP address itself, and the code cannot be traced back to you as an individual. If you have enabled Global Privacy Control in your browser, your visit is not counted. We retain this information for no more than 13 months. Legal basis: our legitimate interest in improving our website (Article 6(1)(f) GDPR).

Contact forms and demo requests. If you complete a form, we process the information you enter: your name, company name, email address, telephone number, subject and message (the available fields differ by form). Your message is stored and forwarded to our team by email. To protect against abuse and spam, we also store an encrypted, irreversible code derived from your IP address. We retain form submissions on the website for no more than 14 days; any resulting correspondence is retained for as long as necessary to handle your request. Legal basis: taking steps at your request before entering into a contract (Article 6(1)(b) GDPR) and our legitimate interest in answering questions (point (f)).

Free demo account. If you request a demo account, we send your email address to our own demo environment (demo.count-it.eu) so that an account can be created for you. Your use of the demo is then subject to the same conditions as those applicable to users of our services.

Newsletter. If you subscribe to our newsletter, we process your email address and, if provided, your name and company name in order to send you the newsletter. Your subscription is received by Count-IT B.V. by email. We use Mailchimp (Intuit Inc., United States) to send the newsletter. The transfer is based on the EU-US Data Privacy Framework and the European Commission’s Standard Contractual Clauses included in Mailchimp’s data processing terms. We retain your information until you unsubscribe. You can unsubscribe at any time using the unsubscribe link in the newsletter or by emailing info@count-it.eu. Legal basis: your consent (point (a)), which you may withdraw at any time.

AI support in the knowledge base. If you use AI support on our knowledge-base pages, we send your question and the current conversation to Count-IT B.V.’s support system (servers operated by Rootnet in the Netherlands). The answer is generated there with the help of OpenAI’s AI (OpenAI Ireland Ltd.); processing by OpenAI may take place in the United States. This transfer is based on the European Commission’s Standard Contractual Clauses included in OpenAI’s data processing addendum. Under its business terms, OpenAI does not use your questions and answers to train AI models. We do not send your name, IP address or other identifiers. Questions and answers are retained in Count-IT’s support system for three months to resolve faults and improve support, after which they are deleted. We do not store conversation content on the website itself; we only record the number of questions answered each day. The conversation remains in your browser for as long as the tab is open. To prevent abuse, we count the number of questions per visitor using an encrypted code derived from your IP address, which is deleted after no more than 24 hours. Do not include personal data in the chat unless it is necessary for your question. Legal basis: our legitimate interest in helping visitors quickly (point (f)).

Non-existent pages. If you visit a page that does not exist, we record the address of that page, the page from which you arrived and the browser type so that we can repair broken links. We do not store your IP address for this purpose.

Server logs. Our hosting provider, Rootnet, maintains technical logs containing, among other things, IP addresses to secure the server and keep it operating properly. These logs are retained no longer than necessary for security and troubleshooting.

Google reviews. Our website displays a selection of public reviews that customers have posted about Count-IT on Google, including the name shown on Google, the review text and the star rating. If you do not want your review to appear on our website, email privacy@count-it.eu and we will remove it.

Cookies

Our website only places functional cookies that are necessary for the website to operate. Your consent is not required for these cookies.

• cit_lang: remembers your language choice (Dutch, English or German). Retention period: one year.
• cit_manage: used only for Count-IT employees who log in to manage the website. It is deleted when the browser is closed.

Your browser also temporarily stores the AI-support conversation in session storage while the tab remains open. You can delete or block cookies at any time through your browser settings. More information is available in our cookie statement.

Visitors to our office

Count-IT B.V. does not register visitor information. CCTV is present in the building in which Count-IT B.V. has its office. The building is owned by a third party and Count-IT B.V. only rents office space there. The CCTV system is managed by the building owner and falls under the owner’s responsibility. Count-IT B.V. does not have access to the footage unless required by law or in cooperation with the building owner.

Customers, suppliers, job applicants and interns

Customers. Count-IT B.V. uses the information you provide, such as company name, business address, Chamber of Commerce number, VAT number, telephone number, contact person, email address, bank account number, administrative information and the contract, to perform the agreement for the supply of products and services. Your data is retained for at least seven years after the agreement ends, in accordance with statutory retention periods.

Business users of our software. We enter into a data processing agreement with you for the data you enter in our software. We retain that agreement throughout the cooperation and for at least seven years afterwards.

Suppliers. Count-IT B.V. uses the information you provide, such as company name, business address, Chamber of Commerce number, VAT number, telephone number, contact person, email address, bank account number, administrative information and the contract, to perform the agreement. Your data is retained for at least seven years after the agreement ends.

Job applicants. Count-IT B.V. uses the information you provide, such as your name, address, telephone number, email address, CV, cover letter, interview notes and any references, solely to assess your application. Your data is retained for no more than four weeks after the recruitment procedure ends, unless you consent to longer retention (up to one year) for future vacancies.

Interns. Count-IT B.V. uses the information you provide, such as your name, address, telephone number, email address, internship agreement, time records, internship report and start date, to perform the internship agreement. Your data is retained for at least seven years.

Legal bases

We process personal data only where there is a legal basis for doing so: because processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (Article 6(1)(b) GDPR), because we are legally required to do so, for example under tax retention obligations (point (c)), or because we have a legitimate interest that outweighs your privacy interests, such as securing and improving our website and informing customers about changes to our services (point (f)). Where consent is required, we ask for it in advance; you may withdraw your consent at any time.

With whom do we share data?

Count-IT B.V. does not sell your data. We share it only where necessary for the purposes described in this statement or to comply with a legal obligation. We use the following processors and have entered into agreements with them concerning the security and confidentiality of your data:

• Rootnet: hosting of the website and database on servers in the Netherlands;
• Microsoft (Microsoft 365): our email traffic, including emails sent by the website;
• OpenAI (OpenAI Ireland Ltd.): generating answers for AI support through Count-IT’s support system (see above);
• Mailchimp (Intuit): sending our newsletter (see above);
• service providers for our accounting and payment processing, insofar as necessary to perform agreements with customers and suppliers.

To display reviews and measure our findability, we retrieve information from Google and Microsoft (Bing). We do not provide them with any information about website visitors.

Security

Count-IT B.V. takes appropriate technical and organisational measures to protect your data against loss and unauthorised use. In particular:

• all connections to our website and software are encrypted (HTTPS/TLS);
• access to personal data is restricted to employees who need it and requires an individual login;
• on the website, IP addresses are only stored in encrypted form and, wherever possible, temporarily;
• regular backups are made and secured separately;
• we enter into data processing agreements with external parties that process personal data on our behalf.

Everyone at Count-IT B.V. who has access to personal data is bound by confidentiality. If you have indications of misuse, contact us at privacy@count-it.eu.

Minors

Our website and services are intended for entrepreneurs. We do not intend to collect data about persons under the age of 16 without the consent of a parent or guardian. If you believe that we nevertheless hold such data, contact us at privacy@count-it.eu and we will delete it.

Record of processing activities

Count-IT B.V. maintains a record of the processing activities for which it is responsible, including the processing purposes, categories of data and recipients, retention periods and security measures taken.

Your rights

You have the right to access, correct or delete your personal data. You may also object to processing based on our legitimate interest, request restriction of processing and receive your data in a commonly used file format (data portability). Send your request to privacy@count-it.eu. To verify that the request comes from you, we may ask you to identify yourself; if you send a copy of an identity document for this purpose, conceal your citizen service number (BSN) and photograph. We will respond within four weeks. If we are legally required to retain certain data, we will explain which data cannot be deleted and why.

Third-party websites

This statement does not apply to third-party websites to which we link, such as social media platforms and the websites of our integration partners. Read the privacy statements of those websites before using them.

Changes

We may amend this privacy statement, for example if our website or applicable regulations change. The current version is always available on this page. This version is dated 17 October 2026. The processing of personal data is governed by Dutch law.

Questions or complaints

If you have questions or complaints about how we handle personal data, please contact us first at privacy@count-it.eu. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Count-IT B.V.
Produktieweg 1
6045 JC Roermond
Telephone: +31 88 003 6000
privacy@count-it.eu